Knowledge Center

Public Space Management and Operations

Operations of a place requires the daily management of the physical space, whether publicly or privately owned, that encompasses cleaning, beautification, wayfinding, infrastructure maintenance, outreach, green space, and parking. Place managers address both the actual and perceived safety and security issues of a place by providing services, outreach and facilities. Place managers foster relationships with local and regional providers to share resources and information with the goal of cultivating safe and vibrant communities. Clean and safe teams have evolved within some districts to include engagement and intervention for those in need within our urban places.

New ‘Outside the Box’ Approaches to Homeless Services

November 15, 2019 Presentation

Often, place managers approach homelessness as a nuisance to be abated through things like “hostile architecture,” but often find this counterproductive. Some districts are exploring new approaches to serve people experiencing homelessness with programs like pop-up public toilets and social media videos to reunite families, to more expansive social worker interventions and eviction prevention strategies. This session presents ideas and spark discussion on compassionate and inclusive

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