Learn about data driven and predictive urban management and public safety. Working in partnership with global security service provider Securitas SA, the Voortrekker Road CID has built and managed its own centralized control center through which all reporting is processed into a powerful response database. In Downtown DC the BID worked with Cube 84 to integrate the BID’s Salesforce-based database with 311, the District of Columbia’s non-emergency hotline.
Sub Categories: AMS/CRM Systems
Downtown Long Beach’s CRM Journey to Organizational Efficiency (CUBE84 / District 360)
Downtown Long Beach will share insights from their journey of digital transformation. From what to keep in mind when choosing a CRM, through their implementation experience, speakers will share key lessons learned and advice for others considering embarking on a digital transformation.
311 to Salesforce Integration Project
The DowntownDC BID worked with its contractor, Cube84, to integrate the BID’s instance of Salesforce-based database to the District of Columbia’s 311, non-emergency hotline. The BID works to monitor elements of public space such as sidewalks, streetlights, and street signs to help ensure they stay in a state of good repair. The BID reports defects in public space to 311 (referred to as cases) and works directly with the city agencies to ensure repairs are made in a timely manner.