The Atlanta Downtown Improvement District conducted the first and only real-time enumeration survey of street homelessness targeted solely in downtown Atlanta and funded by the Community Improvement District. The survey was an all-volunteer, one-day outdoor event adhering to COVID-19 guidelines. Partner agencies included the Atlanta Police Department, the ADID Ambassador Force and a large group of downtown business and residential stakeholders.
Reporting and Monitoring
Sub Categories: Reporting and Monitoring
Advancing Places: Public Safety Roundtable
Public safety has always been at the forefront of the work of UPMOs. The reality and perception of crime in dense urban districts continue to impact the return of workers and vibrancy in the urban core. IDA is inventorying best practices and trends and will publish findings from this discussion and other data collection. Participants will be split into breakout rooms to maximize discussion time. Please note: the breakout rooms of this discussion were not recorded.
Advancing Places: Successful Ambassador Teams
As districts enter into the open-for-business phase, it’s important to know the types of services that downtown and neighborhood districts should consider offering to local stakeholders. From safety and security to hospitality and outreach, district service programs can ensure businesses, residents and visitors are taken care of. Join this webinar and hear from two practitioners who are offering different types of programs and how services are unique to each districts’ needs.
Advancing Places: Graffiti and Murals
Unwelcome graffiti can significantly affect the perceptions of cleanliness and safety in a district. Questions surrounding who is physically responsible and economically liable for removal can cause confusion among urban place leaders, business owners and local government officials. This session will explore how three graffiti removal programs were established and maintained to positively impact their district.
Project Spotlight: Technology in Your Community
Learn about data driven and predictive urban management and public safety. Working in partnership with global security service provider Securitas SA, the Voortrekker Road CID has built and managed its own centralized control center through which all reporting is processed into a powerful response database. In Downtown DC the BID worked with Cube 84 to integrate the BID’s Salesforce-based database with 311, the District of Columbia’s non-emergency hotline.
Lateefah Simon Master Talk
Lateefah Simon is a 20-year veteran organizer for racial justice in Oakland and the Bay Area. She has been the President of the Akonadi Foundation since 2016. That same year—driven by the death of Oscar Grant—she ran and was elected to the Bay Area Rapid Transit Board of Directors—of which she now serves as President.
Public Safety Alternatives
Public safety reforms can be a polarizing conversation, but it is not one we should avoid. Rather, we should face the challenge, embrace the conversation and look at alternatives to providing safety. When we do so, we will find a plethora of programs that address the problems our urban districts face. Please join us as we explore three unique programs addressing sobriety and diversion, mental health and reducing violence by using disease control and behavior methods.
311 to Salesforce Integration Project
The DowntownDC BID worked with its contractor, Cube84, to integrate the BID’s instance of Salesforce-based database to the District of Columbia’s 311, non-emergency hotline. The BID works to monitor elements of public space such as sidewalks, streetlights, and street signs to help ensure they stay in a state of good repair. The BID reports defects in public space to 311 (referred to as cases) and works directly with the city agencies to ensure repairs are made in a timely manner.
Data-driven/Predictive Urban Management and Public Safety for a Safer City
This project focuses on how the power of technology can be harnessed to streamline and empower urban management practices for greater accuracy and better outcomes. Working in partnership with global security service provider Securitas SA, the VRCID invested in advanced technology to extend its surveillance. It is one of a handful of improvement districts in South Africa to build and manage its own centralised control centre through which all reporting is processed into a response database.
Transformation of 16th Street Mall
While considered the spine of downtown Denver, by 2016, the Mall’s image had become one of a place overrun by homeless and violent individuals. Comments on social media and media reports led to a general perception that the Mall was lost to crime and homelessness and not a place to visit. However, what most of the public did not realize was that the Downtown Denver Partnership had already been working with stakeholders to develop a Security Action Plan (SAP).
BID Responses for Emergency
BID’s play an important role as a liaison between the public and private sector. Downtown stakeholders rely on BID’s to ensure they receive accurate information regarding critical incidents that affect the people working and living downtown. Join this session to hear from subject matter experts about the role BIDs can play in emergency preparedness, planning, response, and recovery. Become a BID with a robust emergency plan and notification system prepared to respond and recover effectively when a disaster strikes.
What’s Our Real Role With Homelessness
Work with representatives from Arizona State University’s Watts College of Public Service & Community Solutions to strategize what is truly a BID’s role in homelessness?
Smart City Frontier
Cities across the world are becoming “smarter,” integrating technologies that communicate via the Internet of Things (IoT). What’s on the horizon? And, what is a district’s role in a burgeoning network of kiosks, cameras, trash compactors, scooters, automated vehicles and more?
Recruiting, Training, Coordinating Clean Safe Teams
This session provides a behind the scenes look at what it takes to staff, train and coordinate the work of Clean, Safe & Outreach programs in our dynamic city centers. Discussion topics include data collection, efficiency, building partnerships and creating employee pipelines.
Managing the Nighttime Economy
A strong Nighttime Economy is made up of more than just a string of restaurants and bars in close proximity. A variety of experiences must be available in order for districts and communities to encourage visitors to linger and visit multiple entertainment options. However, what is even more vital are the often overlooked things. Discuss how Ops teams provide the foundation through infrastructure and amenity management that encourage strong nighttime economy opportunities.
The Balancing Act of Managing Nightlife
Jim Peters, Founder and President of the Responsible Hospitality Institute moderates a panel of urban place management organization leaders with nightlife programs and discusses the rise of the Night Mayor role for urban centers.
Bonayo Open 311 Project
Bonayo.org is a unique and time-saving web application that Lower Polk Community Benefit District developed in-house. Bonayo works by taking 311 call data directly from the city and routing it to LPCBD’s workers. Bonayo is currently free to use, and users can choose to get receive live notifications via text and/or email. Each text and/or email shows the location of the service call, the service call type, and a photo when available.
DVBIA’s Ambassador Dashboard
The Downtown Vancouver Business Improvement Association (DVBIA) created a bespoke electronic dashboard to monitor and inform the DVBIA’s Clean & Safe team’s operations using collected data. The metrics on the dashboard focused on safety-related actions and observations such as reported theft from autos, open drug use, graffiti, and illegal encampments. The dashboard positively impacted the Clean & Safe team’s operations and accountability while also boosting the team’s morale.
Social Service Outreach and Ambassador Services: How to Effectively Address Homelessness with Existing Ambassador Services
This “how-to” session explores strategies and tactics that have worked in cities like Reno, NV and San Francisco, CA. Learn how one downtown designed their ambassador services to effectively deal with homelessness, and discover and effective model to communicate and work with multiple city departments and community benefit districts that was developed by one city’s Police Department.
User-Tailored Tracking: From Data Collection to Stakeholder Presentation
Urban district management organizations do not always have technology staff capable of in-depth analyses and database development; if they do, they might collaborate with less tech-savvy partners who are responsible for data collection and tracking. This presentation explores simple and creative methods of collecting and sharing data that can be tailored to the individual user, while holding the safety and security of sensitive data to high standards.
Trash Talks: Approaches for a Waste-Free Public Realm
The cleanliness of a neighborhood’s streets and sidewalks is one of the most visible metrics by which urban place management organizations are evaluated. BIDs get firsthand experience with the impacts of too much trash on budgets, pedestrian activity, and business retention. Practitioners will share learnings on moving towards a sustainable and waste-free public realm by partnering with property owners and businesses and implementing innovative solutions.
Community Policing and Partnerships: A Canadian Perspective
Urban center organizations are increasingly impacted by social street issues and while they cannot solve such complex social problems, it is vital that BIAs/BRZs/BIDs are involved in the discussions. Forming partnerships with the municipalities, local police, community and social organizations is the foundation to educate and foster understanding around such issues, and to begin to develop strategies and solutions for issues like homelessness and safety.
Downtown Districts at the Table: Top Safety Topics of 2017
Every thriving downtown community requires public safety. As downtown centers become re-populated with residents crime has shifted to include dangerous behaviors. Police forces have been thinning and patrols may not be as commonplace. More city centers are destinations for major events, which may also make them targets. How do districts plan for public safety? As a part of IDA’s Top Issues Council, the Safety & Security team explored this topic and more.
Safety and Security Webinar
Every thriving community requires public safety. Now that your downtown center has become re-vitalized, it’s important to protect the investment within your district. Members of IDA’s Top Issues Council on Safety & Security explore the topics of planning for public safety and capitalizing on available resources to keep your downtown safe.