Knowledge Center

Organizational Management

Place management harnesses and captures the value and growth potential that unique places have. It is the role of the place manager to uphold the strategic plan, implementing a sustainable revenue stream, working within the confines of local and state legislation, establishing and maintaining various taxing and levy structures, and managing a diverse and inclusive staff. Place managers focus on consensus building and negotiating to effectively manage relationships and solve complex place-based problems.

Sponsorships, Marketing and the Controlled Chaos of Events

November 15, 2019 Presentation

This session is designed to aid districts in navigating the ins and outs of event sponsorships and marketing. Learn about knowing what types of events best suit your districts, when and what to market, as well as how to capitalize on sponsorship opportunities. Case studies include Pittsburgh’s “Picklesburg,” Wilmington’s hurricane recovery events and Hartford’s multitiered space activation.

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Public Art and Authenticity: From Beauty to Community, from Pretty to Political

November 15, 2019 Presentation

Many place management organizations that began with “clean and safe” (and viewed public art as merely a re-branding tool) are now becoming sophisticated curators of culture, and serving as a counterpoint to the homogenization that often grows from economic success. This panel explored the tools for nurturing genuine partnerships with cultural organizations from different communities in a way that empowers lesser-known artists, connects disparate communities and develops an authentic urban

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Peering into the Crystal Ball: Adapting to a Changing Climate

November 15, 2019 Presentation

Addressing sustainability and resilience is critical to the future of our cities. Urban management districts are uniquely positioned to implement key strategies, from grassroots efforts to more large-scale planning initiatives. Learn how several downtowns across North America are catalyzing and advancing sustainability in their districts.

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Optimizing Operational Efficiency and Reducing Your Carbon Footprint

November 15, 2019 Presentation

Global warming is a real concern and each of us has a responsibility to limit our carbon footprint – especially businesses. Typically, improvement districts use gasoline-powered equipment to augment manual labor cleaning efforts. Panelists will introduce alternative ways to achieve your clean and safe goals, and make a case for alternative options related to equipment that will reduce your carbon footprint and operating costs while improving efficiencies.

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The Power of International Partnership

November 15, 2019 Presentation

Ahead of Mayflower 400, the downtown orgs in Baltimore, MD and Southampton, UK have “twinned” with each other after meeting at the World Towns Leadership Summit in Berlin. With a mirrored history of waterfront regeneration, the two organizations have identified common themes and shared, knowledge, ideas, staff, and artists. The Japan Area Management Network will review its new collaboration with Singapore and South Korea on common issues and opportunities resulting from the summit in

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Mastering the Art of Building Your Board

November 15, 2019 Presentation

You face multiple challenges meeting your community’s needs, and your board can be your greatest asset or your biggest obstacle. This interactive session will share tips, proven tools and real-world examples that will help you attract and engage the right board members. Each member brings skills and motivations, and you’ll learn key strategies to get them all playing from the same sheet of music.

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NYC BID Trends Report – Telling the Story of NYC BIDs

October 27, 2019 Award

The annual NYC BID Trends Report targets multiple audiences, serving both a promotional and educational role for the public and NYC BIDs themselves. SBS collects, analyzes, and features program output data, budget information, and highlights of exceptional programming in this report each year. The report highlights the overall impact and financial data for all BIDs and expense and output data organized by comparable BID cohorts. The report also provides financial and output data from

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Bonayo Open 311 Project

October 25, 2019 Best Practice

Bonayo.org is a unique and time-saving web application that Lower Polk Community Benefit District developed in-house. Bonayo works by taking 311 call data directly from the city and routing it to LPCBD’s workers. Bonayo is currently free to use, and users can choose to get receive live notifications via text and/or email. Each text and/or email shows the location of the service call, the service call type, and a photo when available.

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Dupont Circle BID Brand Launch & Implementation

October 25, 2019 Best Practice

The Dupont Circle BID catalyzed renewal of the area’s public infrastructure through $25 million in streetscape upgrades and an innovative plaza deck over an avenue dividing the retail core. Flowing from Dupont Circle, it will be an exciting, programmable gathering space for the entire city. Its marketing roll-out includes a content-rich website, social media platforms, colorful street light banners, monthly newsletters, transit advertising, a neighborhood guide, and materials for retail

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DVBIA’s Ambassador Dashboard

October 25, 2019 Best Practice

The Downtown Vancouver Business Improvement Association (DVBIA) created a bespoke electronic dashboard to monitor and inform the DVBIA’s Clean & Safe team’s operations using collected data. The metrics on the dashboard focused on safety-related actions and observations such as reported theft from autos, open drug use, graffiti, and illegal encampments. The dashboard positively impacted the Clean & Safe team’s operations and accountability while also boosting the team’s morale.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

2019 Staffing & Salary Survey

June 13, 2019 Publication

IDA’s Staffing and Salary Survey is the most comprehensive benchmark on staffing and compensation trends in the U.S. and Canadian urban place management industry. The report includes data on top executive compensation, average salaries for 18 common positions, organizational budget and other characteristics. The survey also presents an extensive array of cross-tabulations showing how salaries, staffing and other topics vary by geographic region, organization type, budget and more.

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Tyler Norris Master Talk

May 03, 2019 Master Talk

Tyler Norris, MDiv, is an entrepreneur and founder of over a dozen businesses and social ventures. His three decades of service in the public, private and non-profit sectors have focused on population health, community vitality, and equitable prosperity. Currently, he serves as vice president, Total Health Partnerships at Kaiser Permanente, where he helps lead the implementation of “anchor institution” work.

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Kate Joncas Master Talk

May 03, 2019 Master Talk

Seattle Mayor Murray named Kate Joncas Deputy Mayor of Operations in June, 2014. Previously, Kate had been the President and CEO of the Downtown Seattle Association since 1994. Kate has over 30 years’ experience in downtown revitalization in the private, public and nonprofit sectors in communities around the world. Ms. Joncas is the Past Chair of the International Downtown Association.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Dan Koh Master Talk

May 03, 2019 Master Talk

Daniel Arrigg Koh is Chief of Staff to the City of Boston. In this capacity, he advises Mayor Martin J. Walsh on key issues and helps him execute his vision for the city and its 18,000 employees. During his master talk at the 62nd Annual Conference & Tradeshow in Atlanta, Georgia, Sept. 7-9, 2016, Dan discusses the use of data in improving city services, place management and city building.

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Neighborhood 360°: Planning for the Future of New York City Commercial Districts

April 30, 2019 Award

In order to begin the deployment of what is now known as N360°, SBS developed a strategic public-private partnership with LISC NYC and Citi Community Development, aided by technical assistance from Larisa Ortiz Associates, to develop an assessment tool and analytical framework — a “Commercial District Needs Assessment” (CDNA) — that would help SBS to engage community partners in evaluating existing conditions and identifying needs of a commercial district.

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Effective Leadership and the Toolkit to Get it Done

April 15, 2019 Presentation

This workshop will explore ways to maximize your staff and productivity, manage pressure and make decisions about new projects and priority setting. We will focus on Board development, strengthening the effectiveness of committees and ways to support and bolster the Executive Director and staff of your organization. You will leave with the tools to help explain the role of the Board versus the role of the staff and discuss some of the challenges of leading in today’s business climate.

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Strategic Planning for Downtowns

April 15, 2019 Presentation

Whether it’s preparing for P/BID formation or renewal, or to refresh a downtown management organization that needs to diversify its funding and approach, strategic planning is an essential tool to guide downtown managers and board members. This session will provide an overview on the benefits of strategic planning for downtown organizations, and then focus on two recent strategic planning efforts undertaken for the Old Pasadena Management District and the iconic Santa Monica Pier.

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Curb Appeal: Tools for Prioritizing Curb Uses

April 15, 2019 Presentation

Innovative disruption in mobility and economic development have created new demands on curb space in dense urban places. Traditional uses like metered parking and valet stands are often in conflict with new uses like food delivery, rideshare, and dockless mobility services. Learn how to quantify and analyze competing curb uses in existence today and gain tools to advocate for the reallocation of curb space to serve new priorities in your community.

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Hillsborough Street Intern Program

April 15, 2019 Award

Hillsborough Street Community Service Corporation began as a one-person office in 2010, and soon after developed an internship program to help grow productivity and the organization’s mission by strengthening the partnership with NC State University and Meredith College. Only two students made up the initial intern class, and now approximately 11 interns are hired by HSCSC each semester.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

ABCs for Creating BIDs

April 15, 2019 Publication

This report is designed to help downtown organizations, property and business owners, local government officals and downtown advocates explore the formation of a BID by examining how a BID works and outlining a five-step process for creating a BID. Case studies, source documents and links to resources are provided. By M. Bradley Segal, September 2002.

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Downtown Mobility – How Technology is Changing the Way our Streets and Cities Function

April 15, 2019 Presentation

Emerging transportation technology, new mobility concepts, and smarter infrastructure is helping cities tackle congestion and pollution challenges in new ways. From autonomous vehicles to artificial intelligence, connected service will create opportunities for new mobility options and force our streets to work differently than they ever have before. It is important that cities prepare for these changes to encourage seamless integration with existing public transportation.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Redefining Downtown Vibrancy

April 15, 2019 Presentation

Technology has dramatically changed how we navigate and interface with cities, how we draft strategies for economic development needs to be updated.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Big Spring Partners Advisory Panel: Renewed Mission and Leadership

April 15, 2019 Advisory Panel

IDA’s Advisory Panels are a time-tested way to explore new ideas, solve difficult problems, and rally the board, staff and community around priority projects or topics. This panel focused on tailoring a fresh mission and vision for the downtown organization while also providing guidelines for how to hire and lead the organization. The report detail’s the panel’s findings and recommendations.

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Chapel Hill Downtown Partnership Advisory Panel: Strategic Visioning

April 15, 2019 Advisory Panel

IDA’s Advisory Panels are a time-tested way to explore new ideas, solve difficult problems, and rally the board, staff and community around priority projects or topics. The CHDP was looking to refine their organization’s mission and community vision ahead of their search for a new executive director. The report details the panel’s findings and recommendations.

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City of San Antonio Advisory Panel: Visioning for a Changing Downtown

April 15, 2019 Advisory Panel

IDA’s Advisory Panels are a time-tested way to explore new ideas, solve difficult problems, and rally the board, staff and community around priority projects or topics. This panel focused on helping the community and city government build a vision for downtown San Antonio as well as outlining the need for an organization to manage the downtown. The report details the panel’s findings and recommendations.

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Fresno Advisory Panel: Demand for a PBID

April 15, 2019 Advisory Panel

IDA’s Advisory Panels are a time-tested way to explore new ideas, solve difficult problems, and rally the board, staff and community around priority projects or topics. This panel was tasked with weighing the demand for a PBID and assessing the benefits and challenges of implementation. The report details the panel’s findings and recommendations.

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Huntington Beach Downtown BID Advisory Panel: Visioning and Organizational Restructuring

April 15, 2019 Advisory Panel

IDA’s Advisory Panels are a time-tested way to explore new ideas, solve difficult problems, and rally the board, staff and community around priority projects or topics. This panel focused on creating a fresh strategic vision and a restructuring of the management organization to improve efficiency. The report details the panel’s findings and recommendations.

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Things You Should Have Asked Before Saying Yes to Being a Board Member

April 15, 2019 Presentation

Congratulations! You are on the Board of your downtown or neighborhood district association and about to begin a fascinating journey. The journey is not without its challenges, however, and this session is designed to help you successfully navigate the most common issues Board members face, including the strategic planning process, fiduciary obligations, and roles and responsibilities.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Good Governance: It may not be sexy, it’s the key to success

April 15, 2019 Presentation

Governance is a constant work in progress, evolving and responding to changes in policy, regulation and the needs of volunteer Board/Commission members. NYC, Toronto and Chicago will share best practices of their BIDs/BIAs. While each city has approached governance differently, the three municipalities recognize that success of the districts relies heavily on good governance.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

12 Steps to Sponsorship Success

April 15, 2019 Presentation

This presentation teaches the proper sales method for garnering the most sponsorships in any economy and how to position your sponsorship so that people want to buy it. You will be given the 12 steps needed to ensure sponsorship success from initial concept, to taking inventory, to establishing media partners, to determining your best partners, the sales process, making the sale, and post event follow up to ensure renewal.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

The Economic and Cultural Impact of Downtown University and College Campuses

April 15, 2019 Webinar

Are you maximizing the potential of your downtown’s town/gown relationship? Across North America, downtowns and higher education are forging partnerships by embedding classrooms and campuses in the downtown core, producing an enhanced college experience for students and increased economic vitality for downtowns. This webinar’s presenters share their experiences with their own town/gown relationships.

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