Place management harnesses and captures the value and growth potential that unique places have. It is the role of the place manager to uphold the strategic plan, implementing a sustainable revenue stream, working within the confines of local and state legislation, establishing and maintaining various taxing and levy structures, and managing a diverse and inclusive staff. Place managers focus on consensus building and negotiating to effectively manage relationships and solve complex place-based problems.
Project Spotlight: Technology in Your Community
Learn about data driven and predictive urban management and public safety. Working in partnership with global security service provider Securitas SA, the Voortrekker Road CID has built and managed its own centralized control center through which all reporting is processed into a powerful response database. In Downtown DC the BID worked with Cube 84 to integrate the BID’s Salesforce-based database with 311, the District of Columbia’s non-emergency hotline.
HR Strategies Roundtable
This roundtable discussion with HR practitioners discussed topics around employee relations, benefits and compensation, compliance, employee engagement, recruitment and learning and development.
Bringing Innovation to Sponsorships
The most unique and successful sponsorships utilize available assets such as events, initiatives, infrastructure and more to deepen a connection with the target audiences. If a BID is innovative and nimble when developing the sponsorship strategy and activation, both the sponsor and the BID will win. A strong activation is defined by the way the brand/sponsor, assets and promotional levers are used together to drive results and tell a larger story.
Downtown Philanthropy: Exploring and Leveraging a Charitable Arm for Your Organization
Hear from place management leaders about what it means and what it takes to add a charitable 501(c)(3) foundation, trust or similar entity to your organization’s structure. Learn how a charitable organization can be leveraged as a new, innovative enterprise for your downtown to support its projects and initiatives, and become an added source of support during challenging times.
Radical Welcoming: Staffing Public Spaces for All
In the face of increases in economic segregation, social isolation and distrust across the U.S., downtown leaders in Akron and Memphis see public space as a solution. Learn how practitioners in these two cities are pioneering new ways to staff and operate networks of civic assets that are truly welcoming to people of all backgrounds and cultivate civic trust.
A New Decade of Upward Mobility for Placemaking Ambassadors
In this new decade of placemaking, equity and upward mobility, opportunities should exist at all levels in the urban place management industry. This session addresses development opportunities and how organizations can actively engage and take a fresh approach to workforce development for frontline staff. We will discuss how the DowntownDC BID secured a grant to train and hire 23 ambassadors with employment challenges.
Downtown Long Beach’s CRM Journey to Organizational Efficiency (CUBE84 / District 360)
Downtown Long Beach will share insights from their journey of digital transformation. From what to keep in mind when choosing a CRM, through their implementation experience, speakers will share key lessons learned and advice for others considering embarking on a digital transformation.
Rising to the Occasion: Operational Insights to Crisis Management (Block by Block)
Discussion on the pandemic, social unrest and natural disaster response.
Carol Coletta Master Talk
Carol Coletta leads the relaunch of Memphis River Parks Partnership, a nonprofit developing, managing and programming six miles of riverfront and five park districts. Previously, she led the two-year start-up of ArtPlace, a unique public-private collaboration to accelerate creative placemaking in communities across the U.S. and was President & CEO of CEOs for Cities for seven years.
311 to Salesforce Integration Project
The DowntownDC BID worked with its contractor, Cube84, to integrate the BID’s instance of Salesforce-based database to the District of Columbia’s 311, non-emergency hotline. The BID works to monitor elements of public space such as sidewalks, streetlights, and street signs to help ensure they stay in a state of good repair. The BID reports defects in public space to 311 (referred to as cases) and works directly with the city agencies to ensure repairs are made in a timely manner.