Knowledge Center

Organizational Management

Place management harnesses and captures the value and growth potential that unique places have. It is the role of the place manager to uphold the strategic plan, implementing a sustainable revenue stream, working within the confines of local and state legislation, establishing and maintaining various taxing and levy structures, and managing a diverse and inclusive staff. Place managers focus on consensus building and negotiating to effectively manage relationships and solve complex place-based problems.

311 to Salesforce Integration Project

September 28, 2020 Award

The DowntownDC BID worked with its contractor, Cube84, to integrate the BID’s instance of Salesforce-based database to the District of Columbia’s 311, non-emergency hotline. The BID works to monitor elements of public space such as sidewalks, streetlights, and street signs to help ensure they stay in a state of good repair. The BID reports defects in public space to 311 (referred to as cases) and works directly with the city agencies to ensure repairs are made in a timely manner.

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BallstonConnect

September 28, 2020 Best Practice

As our organization was not formed with residents in mind, we had to think strategically about how we could best encourage and engage our growing number of multi-family properties and tenants. We determined that to secure the long-term sustainability of the BID, we must work in partnership with our multi-family owners and inspire them contribute resources and perspective to the BID. We developed BallstonConnect Club, an all-inclusive, membership program now covering over 3,000 residents

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Calgary BIAs Professional Development Fund

September 28, 2020 Best Practice

We set aside $30,000 of $80,000 that had accumulated in our accounts to provide grants up to $2,000 each year to the Executive Directors of smaller and newer BIAs in Calgary who do not have professional development funds in their budgets or to any Executive Directors who needed professional development funds.

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Quality of Life Building Blocks Worksheet

May 19, 2020 Case Study

The following table offers a side-by-side comparison of Santa Ana’s and Delray Beach’s downtown nightlife economies. By examining various quality of life building blocks and how they affect issues and solutions in these two emerging downtown nighttime economies, you will see how every district faces different challenges and devises different solutions. Using these examples as a guide, you can then use the questions provided to dissect your own emerging nighttime economy.

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Making the Switch: Branding the Organization

May 13, 2020 Case Study

In 2011, the Downtown Denver Partnership acknowledged the need for a cohesive brand for downtown Denver and embarked on a branding campaign that encouraged residents, visitors, and employees to enjoy all that downtown Denver had to offer. The downtown Denver brand was already beginning to surface organically as the city emerged from an economic downturn, and the Partnership embarked on creating a strategic marketing strategy to more intentionally encapsulate the place brand.

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Assessing Inclusion in Downtown District Toolkit

May 13, 2020 Case Study

Making your district a more inclusive place begins with opening the conversation up to the community and building a team of advocates who care about this work. These assessment tools provide a place for you to start and a way to measure progress regularly as you embark on this work. A thorough assessment of weaknesses and opportunities to enhance inclusion should consider three levels of inclusion: Personal, Organizational and Municipal.

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Smart City Frontier

May 12, 2020 Presentation

Cities across the world are becoming “smarter,” integrating technologies that communicate via the Internet of Things (IoT).  What’s on the horizon?  And, what is a district’s role in a burgeoning network of kiosks, cameras, trash compactors, scooters, automated vehicles and more?

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Recruiting, Training, Coordinating Clean Safe Teams

May 12, 2020 Presentation

This session provides a behind the scenes look at what it takes to staff, train and coordinate the work of Clean, Safe & Outreach programs in our dynamic city centers. Discussion topics include data collection, efficiency, building partnerships and creating employee pipelines.

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The Balancing Act of Managing Nightlife

March 09, 2020 Presentation

Jim Peters, Founder and President of the Responsible Hospitality Institute moderates a panel of urban place management organization leaders with nightlife programs and discusses the rise of the Night Mayor role for urban centers.

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Economic Development 201 for Downtown Organizations

March 09, 2020 Presentation

A presentation building on the fundamentals of downtown economic development, focusing on how to build outside partnerships and curate funding resources.

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