Knowledge Center

Public Space Management and Operations

Operations of a place requires the daily management of the physical space, whether publicly or privately owned, that encompasses cleaning, beautification, wayfinding, infrastructure maintenance, outreach, green space, and parking. Place managers address both the actual and perceived safety and security issues of a place by providing services, outreach and facilities. Place managers foster relationships with local and regional providers to share resources and information with the goal of cultivating safe and vibrant communities. Clean and safe teams have evolved within some districts to include engagement and intervention for those in need within our urban places.

Delightful Downtown – Grafton Park

August 05, 2022 Best Practice

As part of our DELIGHTFUL DOWNTOWN lighting installations, we developed a new light projection series that is being displayed onto the former Halifax Memorial Library building at Grafton Park from October 2021 until the end of March 2022. The series features a total of 12 different light shows over five months that changes to reflect relevant seasonal, heritage and cultural themes. Each month comprises of a main show that is accompanied with a shorter show.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Allegheny Overlook Pop-Up Park

August 05, 2022 Best Practice

The Allegheny Overlook, or ‘AO,’ was a brand-new pop-up park that transformed a portion of Fort Duquesne Boulevard in Downtown Pittsburgh, highlighting live performances, arts, and culture while showcasing one of Pittsburgh’s most iconic riverfront views. The pop-up park reimagined a peripheral boulevard and an underutilized riverfront park in the city’s urban core, creating a more vibrant Downtown in a city rebounding from the effects of the pandemic.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Stop the Clutter, Save the Scooter

June 17, 2022 Presentation

E-scooters and e-bikes are here to stay. Successful shared micro-mobility programs are helping cities through COVID recovery by boosting the local economy, in addition to reducing traffic congestion and emissions and increasing transportation access and equity. However, improper parking remains an issue particularly in denser downtowns. What innovations solve this problem so that cities can maximize the benefits of micro-mobility, without suffering the clutter? 

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Reclaiming Our Public Spaces, Post Pandemic

June 17, 2022 Presentation

This session examines how cities are reclaiming public spaces after two years with little to no programming and activation. Learn from seasoned professionals’ experiences and creative approaches to breathing new life into the public realm as cities look to reengage with their residents and visitors and recover economically.

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A Tale of Two Ambassador Programs

June 17, 2022 Presentation

In 2022, San Francisco granted $20M for two radically different ambassador programs poised to meet distinct needs exacerbated by the pandemic. One program inspires pride and hospitality as hosts to tourists across various districts. The other partners a business association with a unique social enterprise to radically transform some of the most challenging blocks in the nation. Download this presentation from team supporting the launch, scalability and management of both programs. 

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A Tale of Three Cities Fueling Recovery

June 17, 2022 Presentation

This presentation focused on three cities (San Francisco, Berkeley, and Los Angeles) and how they identified challenges the pandemic presented to their downtowns and strategies being implemented to fuel the recovery. Challenges include the increase of homelessness and violence related to the civil unrest; lack of pedestrian traffic and downtown workers; and the role safety, security and cleaning played during the pandemic. Learn what strategies were implemented and positive outcomes

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Homelessness and Mental Health in Reno, NV

June 16, 2022 Presentation

This presentation covers the concept of the new Nevada CARES Campus, which provides shelter for 600+ individuals plus a unique safe camp with over 50 mod pods. It will explain the obstacles and challenges Washoe County and the City of Reno had to navigate to build and staff the facility. In addition, two other projects are included: Hope Springs, and the Village on Sage Street.

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The Rise of Parklets

June 16, 2022 Presentation

COVID forced diners outside and now many downtowns are exploring ways for the outdoor dining experience, via parklets, to become permanent. This presentation explores the process of finding the balance between creating a cost-effective and inviting space and needed government guardrails to ensure safety and access. Many see this emerging experience as a way for restaurants to survive economically and meet the growing customer desire. 

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Advancing Places: Public Safety Roundtable 

March 11, 2022 Webinar

Public safety has always been at the forefront of the work of UPMOs. The reality and perception of crime in dense urban districts continue to impact the return of workers and vibrancy in the urban core. IDA is inventorying best practices and trends and will publish findings from this discussion and other data collection. Participants will be split into breakout rooms to maximize discussion time. Please note: the breakout rooms of this discussion were not recorded. 

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Breaking Barriers: Innovative Approaches to Greening

December 17, 2021 Presentation

Greening is a challenge for many cities. UPMOs can propel greening efforts forward through capital expenditures, public-private partnerships and property owner engagement. This session will explore innovative approaches to installing green infrastructure in downtown right-of-ways, when traditional options have been exhausted. Solutions include leveraging public-private partnership, reimaging the public realm and doing a complete and total overhaul.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!