Knowledge Center

Public Space Management and Operations

Operations of a place requires the daily management of the physical space, whether publicly or privately owned, that encompasses cleaning, beautification, wayfinding, infrastructure maintenance, outreach, green space, and parking. Place managers address both the actual and perceived safety and security issues of a place by providing services, outreach and facilities. Place managers foster relationships with local and regional providers to share resources and information with the goal of cultivating safe and vibrant communities. Clean and safe teams have evolved within some districts to include engagement and intervention for those in need within our urban places.

Project Spotlight: Caring for Your Community

January 12, 2021 Presentation

The Downtown Day Services Center offers services to individuals experiencing homelessness by utilizing a housing-first model and is operated by the DowntownDC BID. In South Africa, approximately 45 million people rely on the public health system most of whom are low-income earners who cannot afford to pay high prices for health care. Responding to this need, the Greater Tygerberg Partnership (GTP) collaborated with the Cipla Foundation to launch a new community-based healthcare.

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Operations 2020: Never Would I Ever Thought I’d Be Doing “_____”!

December 14, 2020 Presentation

This year has been unlike any other and essential workers in the operations realm had to adapt quickly to unprecedented challenges, often directly on the front lines. If you’re doing things you never thought you’d be doing, then we want to hear about it! Join your fellow Operations colleagues in an open-forum discussion where you will have an opportunity to share your wildest experiences and hear how your colleagues have adapted as well.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Radical Welcoming: Staffing Public Spaces for All

December 14, 2020 Publication

In the face of increases in economic segregation, social isolation and distrust across the U.S., downtown leaders in Akron and Memphis see public space as a solution. Learn how practitioners in these two cities are pioneering new ways to staff and operate networks of civic assets that are truly welcoming to people of all backgrounds and cultivate civic trust.

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One Person at a Time: A Different Approach to Homelessness

December 14, 2020 Presentation

Homelessness is a challenge which does not discriminate based on region, culture, language or creed. It is a human challenge with complexities, which demand a detailed and thoughtful response. Urban place management organizations, while not social service or law enforcement, have been trying to find their role in providing help and balancing the needs of the individuals experiencing homelessness with the expectations of downtown businesses, residents, property owners and visitors.

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A New Decade of Upward Mobility for Placemaking Ambassadors

December 14, 2020 Presentation

In this new decade of placemaking, equity and upward mobility, opportunities should exist at all levels in the urban place management industry. This session addresses development opportunities and how organizations can actively engage and take a fresh approach to workforce development for frontline staff. We will discuss how the DowntownDC BID secured a grant to train and hire 23 ambassadors with employment challenges.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

How Investments in Arts Vibrancy Drive Economic Vibrancy

December 07, 2020 Presentation

How can the arts act as a catalyst for economic development? What are the factors that drive a vibrant arts sector? This session will explore how arts vibrancy evaluations can steer investments in economic development to improve lives and the economy. Join speakers as they discuss the economic contributions of the arts in diverse communities and study cases of the arts driving business development.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Place Leadership Network: A Brave Experiment in Equitable Place Management

December 07, 2020 Presentation

In 2019, eight place-management groups in the Boston area —from BIDs to main streets to conservancies— began a year-long journey of leadership development, capacity building and learning from one another. In a region grappling with environmental resilience and social inequity, this cohort of place managers is working together to make and keep public places vibrant, creative and inclusive.

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Health and Safety in the Public Realm: Frontline Staffing

November 15, 2020 Presentation

The COVID-19 pandemic and public protests have put additional pressure on clean and safe teams to consider higher levels of cleanliness and safety unlike anything they have dealt with before. Join operations professionals to discuss keeping frontline staff and the public realm clean, safe and healthy.

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Rising to the Occasion: Operational Insights to Crisis Management (Block by Block)

November 09, 2020 Presentation

Discussion on the pandemic, social unrest and natural disaster response.

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Placemaking & Events Roundtable

November 09, 2020 Presentation

Has the pandemic paused your district’s placemaking and public events or have you been able to adjust to the new realities of physical-distancing and face-coverings? This roundtable conversation will focus on sharing new ideas and necessary innovations for pandemic-era placemaking and public events.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!