Knowledge Center

Public Space Management and Operations

Operations of a place requires the daily management of the physical space, whether publicly or privately owned, that encompasses cleaning, beautification, wayfinding, infrastructure maintenance, outreach, green space, and parking. Place managers address both the actual and perceived safety and security issues of a place by providing services, outreach and facilities. Place managers foster relationships with local and regional providers to share resources and information with the goal of cultivating safe and vibrant communities. Clean and safe teams have evolved within some districts to include engagement and intervention for those in need within our urban places.

Operations 2020: Never Would I Ever Thought I’d Be Doing “_____”!

December 14, 2020 Presentation

This year has been unlike any other and essential workers in the operations realm had to adapt quickly to unprecedented challenges, often directly on the front lines. If you’re doing things you never thought you’d be doing, then we want to hear about it! Join your fellow Operations colleagues in an open-forum discussion where you will have an opportunity to share your wildest experiences and hear how your colleagues have adapted as well.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

One Person at a Time: A Different Approach to Homelessness

December 14, 2020 Presentation

Homelessness is a challenge which does not discriminate based on region, culture, language or creed. It is a human challenge with complexities, which demand a detailed and thoughtful response. Urban place management organizations, while not social service or law enforcement, have been trying to find their role in providing help and balancing the needs of the individuals experiencing homelessness with the expectations of downtown businesses, residents, property owners and visitors.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

How Investments in Arts Vibrancy Drive Economic Vibrancy

December 07, 2020 Presentation

How can the arts act as a catalyst for economic development? What are the factors that drive a vibrant arts sector? This session will explore how arts vibrancy evaluations can steer investments in economic development to improve lives and the economy. Join speakers as they discuss the economic contributions of the arts in diverse communities and study cases of the arts driving business development.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Place Leadership Network: A Brave Experiment in Equitable Place Management

December 07, 2020 Presentation

In 2019, eight place-management groups in the Boston area —from BIDs to main streets to conservancies— began a year-long journey of leadership development, capacity building and learning from one another. In a region grappling with environmental resilience and social inequity, this cohort of place managers is working together to make and keep public places vibrant, creative and inclusive.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Health and Safety in the Public Realm: Frontline Staffing

November 15, 2020 Presentation

The COVID-19 pandemic and public protests have put additional pressure on clean and safe teams to consider higher levels of cleanliness and safety unlike anything they have dealt with before. Join operations professionals to discuss keeping frontline staff and the public realm clean, safe and healthy.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Rising to the Occasion: Operational Insights to Crisis Management (Block by Block)

November 09, 2020 Presentation

Discussion on the pandemic, social unrest and natural disaster response.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Placemaking & Events Roundtable

November 09, 2020 Presentation

Has the pandemic paused your district’s placemaking and public events or have you been able to adjust to the new realities of physical-distancing and face-coverings? This roundtable conversation will focus on sharing new ideas and necessary innovations for pandemic-era placemaking and public events.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Coordination and Communication Lessons Learned from Civil Unrest

October 26, 2020 Presentation

Urban place management organizations around the would have faced many challenges during 2020. Many districts have seen significant protest activity as many around the world speak up against inequality and for social change. This session will discuss coordination and communication lessons learned from Minneapolis and Washington, DC. No one city has all the answers in how best to prepare and respond, so this session will also feature time to learn from each other.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Public Safety Alternatives

October 26, 2020 Presentation

Public safety reforms can be a polarizing conversation, but it is not one we should avoid. Rather, we should face the challenge, embrace the conversation and look at alternatives to providing safety. When we do so, we will find a plethora of programs that address the problems our urban districts face. Please join us as we explore three unique programs addressing sobriety and diversion, mental health and reducing violence by using disease control and behavior methods.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

311 to Salesforce Integration Project

September 28, 2020 Award

The DowntownDC BID worked with its contractor, Cube84, to integrate the BID’s instance of Salesforce-based database to the District of Columbia’s 311, non-emergency hotline. The BID works to monitor elements of public space such as sidewalks, streetlights, and street signs to help ensure they stay in a state of good repair. The BID reports defects in public space to 311 (referred to as cases) and works directly with the city agencies to ensure repairs are made in a timely manner.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!