Knowledge Center

Public Space Management and Operations

Operations of a place requires the daily management of the physical space, whether publicly or privately owned, that encompasses cleaning, beautification, wayfinding, infrastructure maintenance, outreach, green space, and parking. Place managers address both the actual and perceived safety and security issues of a place by providing services, outreach and facilities. Place managers foster relationships with local and regional providers to share resources and information with the goal of cultivating safe and vibrant communities. Clean and safe teams have evolved within some districts to include engagement and intervention for those in need within our urban places.

311 to Salesforce Integration Project

September 28, 2020 Award

The DowntownDC BID worked with its contractor, Cube84, to integrate the BID’s instance of Salesforce-based database to the District of Columbia’s 311, non-emergency hotline. The BID works to monitor elements of public space such as sidewalks, streetlights, and street signs to help ensure they stay in a state of good repair. The BID reports defects in public space to 311 (referred to as cases) and works directly with the city agencies to ensure repairs are made in a timely manner.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Data-driven/Predictive Urban Management and Public Safety for a Safer City

September 28, 2020 Award

This project focuses on how the power of technology can be harnessed to streamline and empower urban management practices for greater accuracy and better outcomes. Working in partnership with global security service provider Securitas SA, the VRCID invested in advanced technology to extend its surveillance. It is one of a handful of improvement districts in South Africa to build and manage its own centralised control centre through which all reporting is processed into a response database.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Downtown Activation and Public Art Initiative (DAPA)

September 28, 2020 Award

The Downtown Activation and Public Art Initiative (DAPA) was created in 2012 to enliven Downtown Pittsburgh through a diverse and engaging use of public art, creative placemaking, and entrepreneurship. The initial goals of DAPA were to: Create thoughtful and innovative programming; Engage a diverse group of stakeholders; Develop event funding strategies; Include opportunities for local businesses to engage.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Downtown Day Services Center

September 28, 2020 Award

The Downtown Day Services Center offers services to individuals experiencing homelessness. The Center, operated by DowntownDC, utilizes a housing-first model and is supported by District of Columbia Department of Human Services and services from Pathways to Housing DC and HIPS. The Center offers on-site support for individuals experiencing homelessness by providing a multitude of services within a single point of access.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Detroit Aglow

September 28, 2020 Award

Each winter, the various departments within DDP work in tandem to light up Downtown Detroit – hence Detroit Aglow! The BIZ illuminates Downtown with seasonal lighting that enhances the physical characteristics of the Downtown parks and streets. The BIZ focuses on pedestrian, cyclist and vehicular gateways to make dark winter traveling brighter and safer. The DDP Parks team creates a season of programming centered around the tree lighting ceremony and the popular ice-skating rink.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

One-at-a-Time Homeless Outreach

September 28, 2020 Award

In fall 2019, the Downtown Reno Partnership and its ambassadors changed their approach to homeless outreach. Our two Outreach Ambassadors focused on a few chronically homeless individuals full time instead of working with a lot of people for a little amount of time each day. The goal is to assist people as closely as possible while helping them navigate service providers. We do whatever it takes to keep individuals off the streets and out of the penal system.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Ballard Alliance Clean Streets Program

September 28, 2020 Best Practice

The Ballard Alliance partnered with Millionair Club Charity (MCC) to provide twice weekly cleaning services and the annual fall leaf cleaning. The MCC is a nonprofit that employs homeless individuals and provides them with work, job training, and wrap-around services that help remove barriers so they can support themselves. The Alliance selected the MCC as its partner because they are qualified to do the work and because it has a direct positive impact on the homelessness crisis in Seattle.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Celebrating the Mississippi Riverfront

September 28, 2020 Best Practice

In celebration of their 100-Year Anniversary, the Rotary Club of Baton Rouge, a service association comprised of area business and professional leaders, donated a unique sculpture to the City of Baton Rouge. The spherical sculpture, known as Sing the River, is installed on the Mississippi Riverfront and offers a unique landmark for all to enjoy. Like a futuristic globe sitting on the edge of the river, people are drawn to it; to see reflections of themselves and the city that surrounds it.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Downtown Organic Waste Diversion Pilot Program

September 28, 2020 Best Practice

In 2017 the Downtown Kitchener BIA formed a Waste Task Force Committee. This Committee worked towards finding solutions for managing waste in our core. Through membership surveys and feedback, Clean Team 2 was launched; a successful program focused on moving garbage away from King Street and several side streets. Clean Team 2 is another beautification effort to improve the curbside appearance and embrace the funding invested in restaurant patios.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Fence Art Activation

September 28, 2020 Best Practice

The Fence Art activation started in 2019 and is an ongoing activation that thrives to bring beauty and art to the downtown area. The art is installed in areas that are fenced off due to development, construction, safety, etc. The art itself is sourced from a local artist and is built by community members, along with the artist. The message is in the art. Art should be an expression that can be absorbed by anyone within the community.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!