Knowledge Center

Organizational Management

Place management harnesses and captures the value and growth potential that unique places have. It is the role of the place manager to uphold the strategic plan, implementing a sustainable revenue stream, working within the confines of local and state legislation, establishing and maintaining various taxing and levy structures, and managing a diverse and inclusive staff. Place managers focus on consensus building and negotiating to effectively manage relationships and solve complex place-based problems.

Planning for a New Downtown Management Organization

October 13, 2021 Best Practice

In the late 2000s, the City of Tulsa, being dissatisfied with the management of the downtown improvement district, disbanded the private downtown management organization in place by terminating the long-time improvement district. In 2018, a new mayoral administration evaluated the existing downtown management structure and determined that a public-private partnership model should be explored. DCC staff developed a planning scope and timeline to convene stakeholders and partners for the

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Advancing Places: Implementing Technology in Place Management

June 30, 2021 Webinar

New technology can streamline workflow for organizations and add a plethora of data to better manage urban districts. With a growth in cloud-based systems and visualization tools, leaders are now able to precisely monitor all aspects of operations — from wayfinding asset organization to task management. Learn how to establishing criteria for a successful technology implementation without being overwhelmed by too many digital options.

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Advancing Places: Contracting & Procurement for District Organizations

June 30, 2021 Webinar

This webinar will focus on the various details involved when writing a request for proposal (RFP), focusing on what questions district leaders should being asking when considering entering a contract with a third party and when to consider initiating a formal procurement process. Hear from panelists about how to set up standard operation procedures (SOPs) for contracting and procurement along with sample timelines and RFPs.

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Advancing Places: Membership and Fundraising

June 29, 2021 Webinar

Membership and fundraising during given the rise of financial insecurity amid a public health crisis. Learn from three practitioners from three different types of organizations on how they are working to engage and retain members and stakeholders during these challenging times. Bring your questions for a lively conversation!

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Project Spotlight: Technology in Your Community

January 12, 2021 Video

Learn about data driven and predictive urban management and public safety. Working in partnership with global security service provider Securitas SA, the Voortrekker Road CID has built and managed its own centralized control center through which all reporting is processed into a powerful response database. In Downtown DC the BID worked with Cube 84 to integrate the BID’s Salesforce-based database with 311, the District of Columbia’s non-emergency hotline.

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HR Strategies Roundtable

January 04, 2021 Presentation

This roundtable discussion with HR practitioners discussed topics around employee relations, benefits and compensation, compliance, employee engagement, recruitment and learning and development.

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Bringing Innovation to Sponsorships

January 04, 2021 Presentation

The most unique and successful sponsorships utilize available assets such as events, initiatives, infrastructure and more to deepen a connection with the target audiences. If a BID is innovative and nimble when developing the sponsorship strategy and activation, both the sponsor and the BID will win. A strong activation is defined by the way the brand/sponsor, assets and promotional levers are used together to drive results and tell a larger story.

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Downtown Philanthropy: Exploring and Leveraging a Charitable Arm for Your Organization

January 04, 2021 Presentation

Hear from place management leaders about what it means and what it takes to add a charitable 501(c)(3) foundation, trust or similar entity to your organization’s structure. Learn how a charitable organization can be leveraged as a new, innovative enterprise for your downtown to support its projects and initiatives, and become an added source of support during challenging times.

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Radical Welcoming: Staffing Public Spaces for All

December 14, 2020 Publication

In the face of increases in economic segregation, social isolation and distrust across the U.S., downtown leaders in Akron and Memphis see public space as a solution. Learn how practitioners in these two cities are pioneering new ways to staff and operate networks of civic assets that are truly welcoming to people of all backgrounds and cultivate civic trust.

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A New Decade of Upward Mobility for Placemaking Ambassadors

December 14, 2020 Presentation

In this new decade of placemaking, equity and upward mobility, opportunities should exist at all levels in the urban place management industry. This session addresses development opportunities and how organizations can actively engage and take a fresh approach to workforce development for frontline staff. We will discuss how the DowntownDC BID secured a grant to train and hire 23 ambassadors with employment challenges.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!