Knowledge Center

Organizational Management

Place management harnesses and captures the value and growth potential that unique places have. It is the role of the place manager to uphold the strategic plan, implementing a sustainable revenue stream, working within the confines of local and state legislation, establishing and maintaining various taxing and levy structures, and managing a diverse and inclusive staff. Place managers focus on consensus building and negotiating to effectively manage relationships and solve complex place-based problems.

The Power of International Partnership

November 15, 2019 Presentation

Ahead of Mayflower 400, the downtown orgs in Baltimore, MD and Southampton, UK have “twinned” with each other after meeting at the World Towns Leadership Summit in Berlin. With a mirrored history of waterfront regeneration, the two organizations have identified common themes and shared, knowledge, ideas, staff, and artists. The Japan Area Management Network will review its new collaboration with Singapore and South Korea on common issues and opportunities resulting from the summit in

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Mastering the Art of Building Your Board

November 15, 2019 Presentation

You face multiple challenges meeting your community’s needs, and your board can be your greatest asset or your biggest obstacle. This interactive session will share tips, proven tools and real-world examples that will help you attract and engage the right board members. Each member brings skills and motivations, and you’ll learn key strategies to get them all playing from the same sheet of music.

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NYC BID Trends Report – Telling the Story of NYC BIDs

October 27, 2019 Award

The annual NYC BID Trends Report targets multiple audiences, serving both a promotional and educational role for the public and NYC BIDs themselves. SBS collects, analyzes, and features program output data, budget information, and highlights of exceptional programming in this report each year. The report highlights the overall impact and financial data for all BIDs and expense and output data organized by comparable BID cohorts. The report also provides financial and output data from

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Bonayo Open 311 Project

October 25, 2019 Best Practice

Bonayo.org is a unique and time-saving web application that Lower Polk Community Benefit District developed in-house. Bonayo works by taking 311 call data directly from the city and routing it to LPCBD’s workers. Bonayo is currently free to use, and users can choose to get receive live notifications via text and/or email. Each text and/or email shows the location of the service call, the service call type, and a photo when available.

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Dupont Circle BID Brand Launch & Implementation

October 25, 2019 Best Practice

The Dupont Circle BID catalyzed renewal of the area’s public infrastructure through $25 million in streetscape upgrades and an innovative plaza deck over an avenue dividing the retail core. Flowing from Dupont Circle, it will be an exciting, programmable gathering space for the entire city. Its marketing roll-out includes a content-rich website, social media platforms, colorful street light banners, monthly newsletters, transit advertising, a neighborhood guide, and materials for retail

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DVBIA’s Ambassador Dashboard

October 25, 2019 Best Practice

The Downtown Vancouver Business Improvement Association (DVBIA) created a bespoke electronic dashboard to monitor and inform the DVBIA’s Clean & Safe team’s operations using collected data. The metrics on the dashboard focused on safety-related actions and observations such as reported theft from autos, open drug use, graffiti, and illegal encampments. The dashboard positively impacted the Clean & Safe team’s operations and accountability while also boosting the team’s morale.

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Tyler Norris Master Talk

May 03, 2019 Master Talk

Tyler Norris, MDiv, is an entrepreneur and founder of over a dozen businesses and social ventures. His three decades of service in the public, private and non-profit sectors have focused on population health, community vitality, and equitable prosperity. Currently, he serves as vice president, Total Health Partnerships at Kaiser Permanente, where he helps lead the implementation of “anchor institution” work.

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Kate Joncas Master Talk

May 03, 2019 Master Talk

Seattle Mayor Murray named Kate Joncas Deputy Mayor of Operations in June, 2014. Previously, Kate had been the President and CEO of the Downtown Seattle Association since 1994. Kate has over 30 years’ experience in downtown revitalization in the private, public and nonprofit sectors in communities around the world. Ms. Joncas is the Past Chair of the International Downtown Association.

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Dan Koh Master Talk

May 03, 2019 Master Talk

Daniel Arrigg Koh is Chief of Staff to the City of Boston. In this capacity, he advises Mayor Martin J. Walsh on key issues and helps him execute his vision for the city and its 18,000 employees. During his master talk at the 62nd Annual Conference & Tradeshow in Atlanta, Georgia, Sept. 7-9, 2016, Dan discusses the use of data in improving city services, place management and city building.

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Neighborhood 360°: Planning for the Future of New York City Commercial Districts

April 30, 2019 Award

In order to begin the deployment of what is now known as N360°, SBS developed a strategic public-private partnership with LISC NYC and Citi Community Development, aided by technical assistance from Larisa Ortiz Associates, to develop an assessment tool and analytical framework — a “Commercial District Needs Assessment” (CDNA) — that would help SBS to engage community partners in evaluating existing conditions and identifying needs of a commercial district.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!