Knowledge Center

Public Space Management and Operations

Operations of a place requires the daily management of the physical space, whether publicly or privately owned, that encompasses cleaning, beautification, wayfinding, infrastructure maintenance, outreach, green space, and parking. Place managers address both the actual and perceived safety and security issues of a place by providing services, outreach and facilities. Place managers foster relationships with local and regional providers to share resources and information with the goal of cultivating safe and vibrant communities. Clean and safe teams have evolved within some districts to include engagement and intervention for those in need within our urban places.

Commonwealth Canal Promenade

October 27, 2019 Award

The Commonwealth Canal Promenade was a key revitalization component to Chandler’s long-term redevelopment plan. The project included clearing oleanders and palm roots, re-establishing the flow line and concrete lining, and constructing a canal promenade. Other improvements included an art fence, railings with historic information panels, a courtyard, landscaping, lighting, drainage and roadway reconstruction. Collaboration with all involved parties ensured the project’s successful

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OverFlo: Hurricane Florence Preparation, Recovery and Resilience

October 27, 2019 Award

Wilmington Downtown Incorporated (WDI) led a herculean effort to prepare for, and then recover from, Hurricane Florence. The process included working closely with Emergency Management personnel, property owners, and others. After executing six months of events in one month, OverFlo raised over $128,000 for six nonprofits providing food, shelter and other services for hurricane victims.

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San Pedro Squared

October 27, 2019 Award

The San Pedro Squared project converted 12 parking spaces in a nearly block-long city-owned garage and five on-street parking spots into four micro-retail shops and the city’s longest parklet. The four shops, collectively called MOMENT, changed the streetscape and feel of the block. The shops and parklet provide unique and aesthetically interesting improvements to the garage facade, with wooden awnings, bright furniture, sidewalk painting, murals and lush plantings that soften the building.

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Passageways 2.0

October 27, 2019 Award

Passageways 2.0 transforms a 6,200 square foot alleyway in the core of Downtown Chattanooga. City Thread, a series of simple steel tubes, creates a space that extends our attitude of adventure. By its geometry, the project possesses many potential settings including lounging, mini-stages, framing for art, concerts, markets, movie screenings, and more. The design is intended to allow casual users and those in charge of programming to discover different ways to utilize the alley.

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Coxe Avenue Complete Street Demonstration Project

October 27, 2019 Award

The project was initiated to accelerate mobility improvements to a developing corridor in an Asheville neighborhood. Coxe Avenue formerly contained a high density of automotive uses but is now the site of mixed-use developments and dining options. The project involved a public engagement process, held on a compressed timeline. The design features a shared-use path and an intersection mural. The final installation includes eight new crosswalks, a multi-use path, and the 6,000 sq. ft. mural.

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Winter Walk SF

October 27, 2019 Award

Winter Walk SF was an effort to replace above ground construction with a holiday themed pop-up activation. The Union Square BID developed a concept for the construction moratorium period. It was based on creating a flexible, contemporary urban space that invited shoppers and visitors, was easy to maintain, opened up new lines to the stores and allowed extensive programming. The final design included an allowance for food vendors, green turf, and lighted benches for people to enjoy the open

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PATH Clothing Drive: Social Media Campaign

October 25, 2019 Best Practice

The Toronto Financial District BIA worked with YSM to create a social media strategy to promote the PATH Clothing Drive and increase donations. It created two videos, both with a clear call to action. The BIA also compiled a list of ‘influencers’ they would reach out to on social media to share the video. In total the project resulted in 821,318 social media impressions, 450,150 video views and 6,500 bags of donated clothing: all record highs for the clothing drive.

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The Urban Backyard Project

October 25, 2019 Best Practice

The Urban Backyard Project is a series of vinyl wraps covering existing Los Angeles Department of Transportation signal cabinets. Building off similar public art programs, the wraps display wayfinding information including directional signage, maps, points of interest, and walking distances. Because of the low cost of installation, as the neighborhood changes individual panels will be updated and replaced, allowing the project to provide updated pedestrian wayfinding in a changing environment.

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The Lower Polk Pit Stop

October 25, 2019 Best Practice

One way that San Francisco is dealing with the feces issue is via the use of what are called “Pit Stops.” These are free public restrooms that are operated by a partnership between San Francisco and JCDecaux (“JCD”). The Lower Polk CBD was able to secure funding to monitor the JCD Pit Stop located in our District. This has decreased feces calls and improved quality of life for people in the district.

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Bonayo Open 311 Project

October 25, 2019 Best Practice

Bonayo.org is a unique and time-saving web application that Lower Polk Community Benefit District developed in-house. Bonayo works by taking 311 call data directly from the city and routing it to LPCBD’s workers. Bonayo is currently free to use, and users can choose to get receive live notifications via text and/or email. Each text and/or email shows the location of the service call, the service call type, and a photo when available.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!