Knowledge Center

Public Space Management and Operations

Operations of a place requires the daily management of the physical space, whether publicly or privately owned, that encompasses cleaning, beautification, wayfinding, infrastructure maintenance, outreach, green space, and parking. Place managers address both the actual and perceived safety and security issues of a place by providing services, outreach and facilities. Place managers foster relationships with local and regional providers to share resources and information with the goal of cultivating safe and vibrant communities. Clean and safe teams have evolved within some districts to include engagement and intervention for those in need within our urban places.

Key to Change / Community Intervention Team

October 03, 2025 Best Practice

At a 2015 homelessness symposium, Milwaukee County announced a commitment to the
Housing First model and Milwaukee Downtown’s pledged support. Milwaukee Downtown has since supported Milwaukee County Housing Division and its local Housing First model through its Key to Change campaign. The fundraising effort includes rallying financial support from Downtown organizations, the business community and philanthropic organizations, as well as the general
public.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Generational Ties at Old Bakery Park

October 03, 2025 Best Practice

The Old Bakery is a historically landmarked building in downtown Austin. The proposal of a mural on this building provided a challenging canvas, as installation on a historic structure required careful considerations and approvals. Additionally, the mural design needed to enhance the cultural, historic and creative impact of the building’s use, its architectural features and its place within the Congress National Register Historic District.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Ogilvy Square – Construction Mitigation Mural

October 03, 2025 Best Practice

When continual delays to street repair threatened to impede business foot traffic into the busy summer patio season, the BIA established two priorities in response. First, Advocate on behalf of restaurants to ensure patios could remain operational and ensure that Ogilvy Square was attractive to visitors. Second, the Downtown Rideau BIA commissioned a mural to transform the unsightly temporary asphalt into a vibrant art piece.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

301 Congress Avenue Porch

October 03, 2025 Best Practice

In 2021, HPI Management and the Downtown Austin Alliance Foundation (DAA-Foundation) reimagined ‘The Porch’ at 301 Congress, a previously underutilized pocket park in the heart of downtown. Community input guided the visioning of an interactive, accessible space, with other key goals for the space determined by community engagement.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Coliseum Central Sensory Activation Vehicle Initiative

October 03, 2025 Best Practice

Many individuals with invisible disabilities and sensory impairments are often excluded from festivals and events due to lack of accommodation. This exclusion prevents these individuals and their families from enjoying these community gatherings. To address this issue, Coliseum Central sought to purchase a branded Sensory Activation Vehicle (SAV) to create a more inclusive environment at such events.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Adams Morgan Pizza Box Trashcans

October 03, 2025 Best Practice

For years, Adams Morgan’s renowned late-night food scene presented a persistent sanitation challenge: Overflowing piles of discarded pizza boxes. Recognizing that conventional bins were ill-suited for the large, flat shape of pizza boxes, leading to constant overflow, the BID adopted a proactive approach: the Pizza Box Trash Can Initiative.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Mandy Chapman Semple Master Talk

September 29, 2025 Master Talk

Mandy Chapman Semple is a nationally recognized homeless system expert. With a perspective that transcends traditional organizational boundaries, Mandy leads cities and partner organizations to make rehousing a political and programmatic priority, grow system capacity – and reduce homelessness. As Houston’s first Special Assistant to the Mayor for Homeless Initiatives, Mandy designed and co-managed the implementation of Houston’s nationally recognized homeless system transformation,

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Comprehensive Care is Compassion: Data-Driven Homeless Outreach

September 27, 2025 Presentation

Despite New York City investing over $1 billion in homeless outreach in FY 2023, homelessness has continued to rise 22% in the past year. As highly localized organizations, UPMOs are uniquely positioned to support outreach efforts through daily interactions with unhoused individuals in their districts.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Placemaking on a Shoestring Budget

September 27, 2025 Presentation

Placemaking goes far beyond aesthetics – it plays a critical role in district vitality and economic development. Smaller districts often need to rely on creativity and resourcefulness to make a meaningful impact on limited budgets. Learn from innovative, cost-effective approaches to impactful placemaking.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Not Another Town Hall Meeting!

September 27, 2025 Presentation

Community engagement isn’t easy, strong opinions and high expectations come with the territory. This session explores practical tools and real-world strategies to gather feedback, build trust and shape public realm projects. Learn from experts who have successfully engaged communities to expand BIDs, guide downtown priorities and foster lasting coalitions.   

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!