Clean, Safe, and Hospitality

Advancing Places: Public Safety Roundtable 

Public safety has always been at the forefront of the work of UPMOs. The reality and perception of crime in dense urban districts continue to impact the return of workers and vibrancy in the urban core. IDA is inventorying best practices and trends and will publish findings from this discussion and other data collection. Participants will be split into breakout rooms to maximize discussion time. Please note: the breakout rooms of this discussion were not recorded. 

Adapting Public Realm Innovations to Post-Pandemic Downtowns

How can mixed-use downtowns build on learnings from COVID-19 to enhance the public realm and boost commercial vibrancy? This session explores opportunities for BIDs to adapt pilot projects developed in the last year (shared/pedestrian priority streets, temporary plazas and outdoor dining) into long-term initiatives to increase foot traffic, retail activation and entice office tenants to return to the workplace.

Agility in the Face of Uncertainty

When the SA Government implemented one of the harshest lockdown responses to Covid-19 in the world, fear and confusion prevailed. The CCID, which operates in downtown Cape Town, sprang into action, agilely changing the operational strategy of 3 departments to meet the needs of a deserted downtown

Advancing Places: Talking Snow in the Summer Heat

While most of the nation is sweltering in record heat, many of us in the operations world are already in deep preparations for winter weather. Representatives from Cleveland, Denver and Edmonton will discuss the preparations they undertake to be ready for winter weather, specific areas of management and responsibilities, and the partnerships they depend on to keep their districts accessible and safe throughout the winter months.

Advancing Places: Successful Ambassador Teams

As districts enter into the open-for-business phase, it’s important to know the types of services that downtown and neighborhood districts should consider offering to local stakeholders. From safety and security to hospitality and outreach, district service programs can ensure businesses, residents and visitors are taken care of. Join this webinar and hear from two practitioners who are offering different types of programs and how services are unique to each districts’ needs.

Advancing Places: Contracting & Procurement for District Organizations

This webinar will focus on the various details involved when writing a request for proposal (RFP), focusing on what questions district leaders should being asking when considering entering a contract with a third party and when to consider initiating a formal procurement process. Hear from panelists about how to set up standard operation procedures (SOPs) for contracting and procurement along with sample timelines and RFPs.

Advancing Places: Graffiti and Murals

Unwelcome graffiti can significantly affect the perceptions of cleanliness and safety in a district. Questions surrounding who is physically responsible and economically liable for removal can cause confusion among urban place leaders, business owners and local government officials. This session will explore how three graffiti removal programs were established and maintained to positively impact their district.

Advancing Places: Emergency Preparedness

Urban place management organizations are increasingly at the forefront of emergency preparedness. Today, UPMOs are working closer than ever with members, security and building managers, police and fire departments and government emergency professionals to ensure a safe and secure district. Hear from expert panelists on their approach to planning, training and communication strategies that can be scaled for any size district.

Project Spotlight: Technology in Your Community

Learn about data driven and predictive urban management and public safety. Working in partnership with global security service provider Securitas SA, the Voortrekker Road CID has built and managed its own centralized control center through which all reporting is processed into a powerful response database. In Downtown DC the BID worked with Cube 84 to integrate the BID’s Salesforce-based database with 311, the District of Columbia’s non-emergency hotline.

Operations 2020: Never Would I Ever Thought I’d Be Doing “_____”!

This year has been unlike any other and essential workers in the operations realm had to adapt quickly to unprecedented challenges, often directly on the front lines. If you’re doing things you never thought you’d be doing, then we want to hear about it! Join your fellow Operations colleagues in an open-forum discussion where you will have an opportunity to share your wildest experiences and hear how your colleagues have adapted as well.

A New Decade of Upward Mobility for Placemaking Ambassadors

In this new decade of placemaking, equity and upward mobility, opportunities should exist at all levels in the urban place management industry. This session addresses development opportunities and how organizations can actively engage and take a fresh approach to workforce development for frontline staff. We will discuss how the DowntownDC BID secured a grant to train and hire 23 ambassadors with employment challenges.

Shock Absorber: Bouncing Back from Major Crises

2020 may be the year that tested our fortitude more than any other in a generation. Beyond COVID, it seems that downtowns everywhere have become the epicenter for other shocks such as environment damage, economic impacts and social unrest. Join the conversation as we explore how communities in different contexts have responded to various shocks to their system and how they built back stronger.

Health and Safety in the Public Realm: Frontline Staffing

The COVID-19 pandemic and public protests have put additional pressure on clean and safe teams to consider higher levels of cleanliness and safety unlike anything they have dealt with before. Join operations professionals to discuss keeping frontline staff and the public realm clean, safe and healthy.

Lateefah Simon Master Talk

Lateefah Simon is a 20-year veteran organizer for racial justice in Oakland and the Bay Area. She has been the President of the Akonadi Foundation since 2016. That same year—driven by the death of Oscar Grant—she ran and was elected to the Bay Area Rapid Transit Board of Directors—of which she now serves as President.

Public Safety Alternatives

Public safety reforms can be a polarizing conversation, but it is not one we should avoid. Rather, we should face the challenge, embrace the conversation and look at alternatives to providing safety. When we do so, we will find a plethora of programs that address the problems our urban districts face. Please join us as we explore three unique programs addressing sobriety and diversion, mental health and reducing violence by using disease control and behavior methods.

Adjustments to Clean and Safe Programs Since COVID-19

The pandemic hit downtowns extremely hard in mid-March of this year. With shelter-in-place orders, businesses closures and as much as a 90% decrease in pedestrian traffic, downtowns had to adjust their programs.

Coordination and Communication Lessons Learned from Civil Unrest

Urban place management organizations around the would have faced many challenges during 2020. Many districts have seen significant protest activity as many around the world speak up against inequality and for social change. This session will discuss coordination and communication lessons learned from Minneapolis and Washington, DC. No one city has all the answers in how best to prepare and respond, so this session will also feature time to learn from each other.

311 to Salesforce Integration Project

The DowntownDC BID worked with its contractor, Cube84, to integrate the BID’s instance of Salesforce-based database to the District of Columbia’s 311, non-emergency hotline. The BID works to monitor elements of public space such as sidewalks, streetlights, and street signs to help ensure they stay in a state of good repair. The BID reports defects in public space to 311 (referred to as cases) and works directly with the city agencies to ensure repairs are made in a timely manner.

Data-driven/Predictive Urban Management and Public Safety for a Safer City

This project focuses on how the power of technology can be harnessed to streamline and empower urban management practices for greater accuracy and better outcomes. Working in partnership with global security service provider Securitas SA, the VRCID invested in advanced technology to extend its surveillance. It is one of a handful of improvement districts in South Africa to build and manage its own centralised control centre through which all reporting is processed into a response database.

Ballard Alliance Clean Streets Program

The Ballard Alliance partnered with Millionair Club Charity (MCC) to provide twice weekly cleaning services and the annual fall leaf cleaning. The MCC is a nonprofit that employs homeless individuals and provides them with work, job training, and wrap-around services that help remove barriers so they can support themselves. The Alliance selected the MCC as its partner because they are qualified to do the work and because it has a direct positive impact on the homelessness crisis in Seattle.

Downtown Organic Waste Diversion Pilot Program

In 2017 the Downtown Kitchener BIA formed a Waste Task Force Committee. This Committee worked towards finding solutions for managing waste in our core. Through membership surveys and feedback, Clean Team 2 was launched; a successful program focused on moving garbage away from King Street and several side streets. Clean Team 2 is another beautification effort to improve the curbside appearance and embrace the funding invested in restaurant patios.

Transformation of 16th Street Mall

While considered the spine of downtown Denver, by 2016, the Mall’s image had become one of a place overrun by homeless and violent individuals. Comments on social media and media reports led to a general perception that the Mall was lost to crime and homelessness and not a place to visit. However, what most of the public did not realize was that the Downtown Denver Partnership had already been working with stakeholders to develop a Security Action Plan (SAP).

BID Responses for Emergency

BID’s play an important role as a liaison between the public and private sector. Downtown stakeholders rely on BID’s to ensure they receive accurate information regarding critical incidents that affect the people working and living downtown. Join this session to hear from subject matter experts about the role BIDs can play in emergency preparedness, planning, response, and recovery. Become a BID with a robust emergency plan and notification system prepared to respond and recover effectively when a disaster strikes.

What’s Our Real Role With Homelessness

Work with representatives from Arizona State University’s Watts College of Public Service & Community Solutions to strategize what is truly a BID’s role in homelessness?

Smart City Frontier

Cities across the world are becoming “smarter,” integrating technologies that communicate via the Internet of Things (IoT).  What’s on the horizon?  And, what is a district’s role in a burgeoning network of kiosks, cameras, trash compactors, scooters, automated vehicles and more?

Recruiting, Training, Coordinating Clean Safe Teams

This session provides a behind the scenes look at what it takes to staff, train and coordinate the work of Clean, Safe & Outreach programs in our dynamic city centers. Discussion topics include data collection, efficiency, building partnerships and creating employee pipelines.

Managing the Nighttime Economy

A strong Nighttime Economy is made up of more than just a string of restaurants and bars in close proximity. A variety of experiences must be available in order for districts and communities to encourage visitors to linger and visit multiple entertainment options. However, what is even more vital are the often overlooked things. Discuss how Ops teams provide the foundation through infrastructure and amenity management that encourage strong nighttime economy opportunities.   

The Balancing Act of Managing Nightlife

Jim Peters, Founder and President of the Responsible Hospitality Institute moderates a panel of urban place management organization leaders with nightlife programs and discusses the rise of the Night Mayor role for urban centers.

Sponsorships, Marketing and the Controlled Chaos of Events

This session is designed to aid districts in navigating the ins and outs of event sponsorships and marketing. Learn about knowing what types of events best suit your districts, when and what to market, as well as how to capitalize on sponsorship opportunities. Case studies include Pittsburgh’s “Picklesburg,” Wilmington’s hurricane recovery events and Hartford’s multitiered space activation.

Peering into the Crystal Ball: Adapting to a Changing Climate

Addressing sustainability and resilience is critical to the future of our cities. Urban management districts are uniquely positioned to implement key strategies, from grassroots efforts to more large-scale planning initiatives. Learn how several downtowns across North America are catalyzing and advancing sustainability in their districts.

Optimizing Operational Efficiency and Reducing Your Carbon Footprint

Global warming is a real concern and each of us has a responsibility to limit our carbon footprint – especially businesses. Typically, improvement districts use gasoline-powered equipment to augment manual labor cleaning efforts. Panelists will introduce alternative ways to achieve your clean and safe goals, and make a case for alternative options related to equipment that will reduce your carbon footprint and operating costs while improving efficiencies.

Lights, Creative Economy, Action!

Ever wonder what it takes to put on a great event that fundamentally dials up your downtown revival efforts? Hear from practitioners who are executing innovative placemaking strategies that drive economic development and engage the creative economy – both day and night.

The Power of International Partnership

Ahead of Mayflower 400, the downtown orgs in Baltimore, MD and Southampton, UK have “twinned” with each other after meeting at the World Towns Leadership Summit in Berlin. With a mirrored history of waterfront regeneration, the two organizations have identified common themes and shared, knowledge, ideas, staff, and artists. The Japan Area Management Network will review its new collaboration with Singapore and South Korea on common issues and opportunities resulting from the summit in Tokyo.

The Lower Polk Pit Stop

One way that San Francisco is dealing with the feces issue is via the use of what are called “Pit Stops.” These are free public restrooms that are operated by a partnership between San Francisco and JCDecaux (“JCD”). The Lower Polk CBD was able to secure funding to monitor the JCD Pit Stop located in our District. This has decreased feces calls and improved quality of life for people in the district.

DVBIA’s Ambassador Dashboard

The Downtown Vancouver Business Improvement Association (DVBIA) created a bespoke electronic dashboard to monitor and inform the DVBIA’s Clean & Safe team’s operations using collected data. The metrics on the dashboard focused on safety-related actions and observations such as reported theft from autos, open drug use, graffiti, and illegal encampments. The dashboard positively impacted the Clean & Safe team’s operations and accountability while also boosting the team’s morale.

DTP Connects

Chronic street homelessness is a complex societal issue that many cities face world-wide. According to the 2017 Business Security Survey conducted by the Downtown Tucson Merchant and Retail Council, homelessness was ranked the number one safety concern among downtown business and property owners. Homelessness was also identified as the biggest barrier to Downtown Tucson’s success in both DTP’s online Board survey and at the 2017 DTP Board Retreat. DTP Connects is a homeless outreach program.