Clean, Safe, and Hospitality

Sub Topics: Clean, Safe, and Hospitality

Downtown Organic Waste Diversion Pilot Program

In 2017 the Downtown Kitchener BIA formed a Waste Task Force Committee. This Committee worked towards finding solutions for managing waste in our core. Through membership surveys and feedback, Clean Team 2 was launched; a successful program focused on moving garbage away from King Street and several side streets. Clean Team 2 is another beautification effort to improve the curbside appearance and embrace the funding invested in restaurant patios.

Transformation of 16th Street Mall

While considered the spine of downtown Denver, by 2016, the Mall’s image had become one of a place overrun by homeless and violent individuals. Comments on social media and media reports led to a general perception that the Mall was lost to crime and homelessness and not a place to visit. However, what most of the public did not realize was that the Downtown Denver Partnership had already been working with stakeholders to develop a Security Action Plan (SAP).

BID Responses for Emergency

BID’s play an important role as a liaison between the public and private sector. Downtown stakeholders rely on BID’s to ensure they receive accurate information regarding critical incidents that affect the people working and living downtown. Join this session to hear from subject matter experts about the role BIDs can play in emergency preparedness, planning, response, and recovery. Become a BID with a robust emergency plan and notification system prepared to respond and recover effectively when a disaster strikes.

What’s Our Real Role With Homelessness

Work with representatives from Arizona State University’s Watts College of Public Service & Community Solutions to strategize what is truly a BID’s role in homelessness?

Smart City Frontier

Cities across the world are becoming “smarter,” integrating technologies that communicate via the Internet of Things (IoT).  What’s on the horizon?  And, what is a district’s role in a burgeoning network of kiosks, cameras, trash compactors, scooters, automated vehicles and more?

Recruiting, Training, Coordinating Clean Safe Teams

This session provides a behind the scenes look at what it takes to staff, train and coordinate the work of Clean, Safe & Outreach programs in our dynamic city centers. Discussion topics include data collection, efficiency, building partnerships and creating employee pipelines.

Managing the Nighttime Economy

A strong Nighttime Economy is made up of more than just a string of restaurants and bars in close proximity. A variety of experiences must be available in order for districts and communities to encourage visitors to linger and visit multiple entertainment options. However, what is even more vital are the often overlooked things. Discuss how Ops teams provide the foundation through infrastructure and amenity management that encourage strong nighttime economy opportunities.   

The Balancing Act of Managing Nightlife

Jim Peters, Founder and President of the Responsible Hospitality Institute moderates a panel of urban place management organization leaders with nightlife programs and discusses the rise of the Night Mayor role for urban centers.

Sponsorships, Marketing and the Controlled Chaos of Events

This session is designed to aid districts in navigating the ins and outs of event sponsorships and marketing. Learn about knowing what types of events best suit your districts, when and what to market, as well as how to capitalize on sponsorship opportunities. Case studies include Pittsburgh’s “Picklesburg,” Wilmington’s hurricane recovery events and Hartford’s multitiered space activation.

Peering into the Crystal Ball: Adapting to a Changing Climate

Addressing sustainability and resilience is critical to the future of our cities. Urban management districts are uniquely positioned to implement key strategies, from grassroots efforts to more large-scale planning initiatives. Learn how several downtowns across North America are catalyzing and advancing sustainability in their districts.

Optimizing Operational Efficiency and Reducing Your Carbon Footprint

Global warming is a real concern and each of us has a responsibility to limit our carbon footprint – especially businesses. Typically, improvement districts use gasoline-powered equipment to augment manual labor cleaning efforts. Panelists will introduce alternative ways to achieve your clean and safe goals, and make a case for alternative options related to equipment that will reduce your carbon footprint and operating costs while improving efficiencies.

Lights, Creative Economy, Action!

Ever wonder what it takes to put on a great event that fundamentally dials up your downtown revival efforts? Hear from practitioners who are executing innovative placemaking strategies that drive economic development and engage the creative economy – both day and night.

The Power of International Partnership

Ahead of Mayflower 400, the downtown orgs in Baltimore, MD and Southampton, UK have “twinned” with each other after meeting at the World Towns Leadership Summit in Berlin. With a mirrored history of waterfront regeneration, the two organizations have identified common themes and shared, knowledge, ideas, staff, and artists. The Japan Area Management Network will review its new collaboration with Singapore and South Korea on common issues and opportunities resulting from the summit in Tokyo.

The Lower Polk Pit Stop

One way that San Francisco is dealing with the feces issue is via the use of what are called “Pit Stops.” These are free public restrooms that are operated by a partnership between San Francisco and JCDecaux (“JCD”). The Lower Polk CBD was able to secure funding to monitor the JCD Pit Stop located in our District. This has decreased feces calls and improved quality of life for people in the district.

DVBIA’s Ambassador Dashboard

The Downtown Vancouver Business Improvement Association (DVBIA) created a bespoke electronic dashboard to monitor and inform the DVBIA’s Clean & Safe team’s operations using collected data. The metrics on the dashboard focused on safety-related actions and observations such as reported theft from autos, open drug use, graffiti, and illegal encampments. The dashboard positively impacted the Clean & Safe team’s operations and accountability while also boosting the team’s morale.

DTP Connects

Chronic street homelessness is a complex societal issue that many cities face world-wide. According to the 2017 Business Security Survey conducted by the Downtown Tucson Merchant and Retail Council, homelessness was ranked the number one safety concern among downtown business and property owners. Homelessness was also identified as the biggest barrier to Downtown Tucson’s success in both DTP’s online Board survey and at the 2017 DTP Board Retreat. DTP Connects is a homeless outreach program.

Former Mayor Edwin Lee Master Talk

Before passing in 2017, Edwin Lee was an American politician and attorney who served as the 43rd Mayor of San Francisco, and was the first Asian American to hold the office.

Tim Tompkins – San Francisco

Tim Tompkins has been the President of the Times Square Alliance since 2002. The Alliance is a business improvement district that works to improve and promote Times Square – cultivating the creativity, energy and edge that have made the area an icon of entertainment, culture and urban life for over a century. Prior to coming to the Alliance, he was the Founder and Director of Partnerships for Parks, which works to support New York City’s neighborhood parks.

Dan Koh Master Talk

Daniel Arrigg Koh is Chief of Staff to the City of Boston. In this capacity, he advises Mayor Martin J. Walsh on key issues and helps him execute his vision for the city and its 18,000 employees. During his master talk at the 62nd Annual Conference & Tradeshow in Atlanta, Georgia, Sept. 7-9, 2016, Dan discusses the use of data in improving city services, place management and city building.

Social Service Outreach and Ambassador Services: How to Effectively Address Homelessness with Existing Ambassador Services

This “how-to” session explores strategies and tactics that have worked in cities like Reno, NV and San Francisco, CA. Learn how one downtown designed their ambassador services to effectively deal with homelessness, and discover and effective model to communicate and work with multiple city departments and community benefit districts that was developed by one city’s Police Department.

Busting Graffiti Downtown

As part of its clean and safe initiatives, Portland Downtown collaborates with the City of Portland to maintain a vibrant downtown indicative of an economically prosperous business center. While cleaning graffiti from private property is the responsibility of the property owner, a collaborative arrangement between the city, the BID, and a nonprofit service learning organization ensures prompt response to addressing graffiti vandalism.

Improving Safety, Security, and Emergency Preparedness

The Golden Triangle BID, adjacent to the White House and in the heart of Washington’s central business district, has a unique understanding of the post 9-11 paradigm and has responded by creating a safety, security, and emergency preparedness program that is rapidly becoming a national model. The foundational strategy of the Golden Triangle’s program is to engage regularly with building management and the community about security and preparedness.

Clean Streets Team

The Waterfront BIA introduces its new Clean Streets Team, in partnership with Progress Place! Progress Place offers an inclusive, respectful and engaging community for people living with a mental illness. Combining a comprehensive network of services that includes employment, education, recreation and housing, they are committed to helping people stay out of hospitals, achieve their personal goals and contribute to the communities they live in. The team also does cleaning operations.

144 Activities in Town Square Park

The Anchorage Downtown Partnership, Ltd. adopted a new approach to increase the vitality, security and image of downtown, while showcasing one of downtown’s most overlooked assets: Town Square Park, a green space in the heart of downtown Anchorage. Focusing on how positive activities can organically move a space away from issues of crime, homelessness and drugs, Anchorage Downtown Partnership, Ltd. facilitated a new summer program designed to bring new energy to the park through space activation.

Bicycle Roadside Assistance Program

The Hartford Business Improvement District’s (HBID) free on-site bicycle roadside assistance program is the first of its kind in the nation. HBID Ambassadors will fix a flat, inflate a tire, replace a tube, reattach a slipped chain or tighten up loose bolts, free of charge, anywhere in our District. This program, designed to support cyclists and foster an increase in bicycle commuting, received international attention with news stories running in outlets across the US and Canada.

Top Issues Council: Downtown Districts at the Table – Planning for Safety and Security

The 2017 IDA Top Issues Council on Safety and Security has developed this guide as a tool for strategic safety planning for urban place management organizations. The council studied the latest crime trends districts face, examined how a district management organization’s role in emergency response and crime prevention has grown, and explored how technology is revolutionizing communication between law enforcement agencies and the business community.

Top Issues Council: Nighttime Economy

After decades of decline and flight from center city districts and neighborhoods in North America, many cities’ central cores are enjoying a modern-day renaissance. Throughout this transition, urban place management organizations have employed a variety of strategies to attract investment and increase opportunities for the surrounding community. This report provides a guide for nighttime districts to regularly reference as they face and address challenges to supporting a nighttime economy.

Top Issues Council: Attracting Commercial Development

Attracting commercial development to an urban core relies on a multitude of factors to be successful. Some of the issues that need to work in tandem to create a platform for attracting commercial development include: a vibrant downtown, a user-friendly permitting process, available capital and land, infrastructure and ongoing management and maintenance. This report provides an overarching view of the evolution of urban retail throughout the past fifty years to the present.

Resilience on the Street – Preparing for the Unexpected

Communities around the United States have been rocked by unthinkable disasters, realizing only after the fact that an Emergency Operation Plan may have helped mitigate losses. This presentation walks through the immediate and rippling economic and social effects of active threat situations.

Nighttime Economy: A Guide for Emerging, Growing and Established Downtowns

The members of the Nighttime Economy Top Issues Council will present their findings and explain their process in the drafting of the various facets of a healthy nighttime economy. Delve deeper into the four main topics discussed in the final Top Issues Council report: Nighttime Infrastructure, Social and community safety, Activation and Engagement, and Quality of Life Mitigation.

User-Tailored Tracking: From Data Collection to Stakeholder Presentation

Urban district management organizations do not always have technology staff capable of in-depth analyses and database development; if they do, they might collaborate with less tech-savvy partners who are responsible for data collection and tracking. This presentation explores simple and creative methods of collecting and sharing data that can be tailored to the individual user, while holding the safety and security of sensitive data to high standards.

Trash Talks: Approaches for a Waste-Free Public Realm

The cleanliness of a neighborhood’s streets and sidewalks is one of the most visible metrics by which urban place management organizations are evaluated. BIDs get firsthand experience with the impacts of too much trash on budgets, pedestrian activity, and business retention. Practitioners will share learnings on moving towards a sustainable and waste-free public realm by partnering with property owners and businesses and implementing innovative solutions.

Community Policing and Partnerships: A Canadian Perspective

Urban center organizations are increasingly impacted by social street issues and while they cannot solve such complex social problems, it is vital that BIAs/BRZs/BIDs are involved in the discussions. Forming partnerships with the municipalities, local police, community and social organizations is the foundation to educate and foster understanding around such issues, and to begin to develop strategies and solutions for issues like homelessness and safety.

Active Threat Preparedness for your District

Lessons from previous active threat events illustrate the need to build a more comprehensive approach beyond the average 15 minutes it takes for the perpetrator to be neutralized. Pre-event, immediate response, and recovery activities need to be more thoughtfully considered to fully grasp the complex and dynamic nature of the spectrum of active threat events. This presentation will explore elements of an active threat event.

Downtown Districts at the Table: Top Safety Topics of 2017

Every thriving downtown community requires public safety. As downtown centers become re-populated with residents crime has shifted to include dangerous behaviors. Police forces have been thinning and patrols may not be as commonplace. More city centers are destinations for major events, which may also make them targets. How do districts plan for public safety? As a part of IDA’s Top Issues Council, the Safety & Security team explored this topic and more.

Teaming Up To Clean Up

Teaming Up To Clean Up showcases partnerships with local stakeholders to clean and beautify their cities. Best practices include businesses and communities working together to improve storefronts, and reduce graffiti and litter while focusing on cigarette litter, recycling, and needle waste. Case studies in this presentation show how organizations can achieve best practices in maintaining cleanliness and building vibrancy in urban settings.

Safety and Security Webinar

Every thriving community requires public safety. Now that your downtown center has become re-vitalized, it’s important to protect the investment within your district. Members of IDA’s Top Issues Council on Safety & Security explore the topics of planning for public safety and capitalizing on available resources to keep your downtown safe.