Knowledge Center

Public Space Management and Operations

Operations of a place requires the daily management of the physical space, whether publicly or privately owned, that encompasses cleaning, beautification, wayfinding, infrastructure maintenance, outreach, green space, and parking. Place managers address both the actual and perceived safety and security issues of a place by providing services, outreach and facilities. Place managers foster relationships with local and regional providers to share resources and information with the goal of cultivating safe and vibrant communities. Clean and safe teams have evolved within some districts to include engagement and intervention for those in need within our urban places.

Carol Coletta Master Talk

November 01, 2020 Master Talk

Carol Coletta leads the relaunch of Memphis River Parks Partnership, a nonprofit developing, managing and programming six miles of riverfront and five park districts. Previously, she led the two-year start-up of ArtPlace, a unique public-private collaboration to accelerate creative placemaking in communities across the U.S. and was President & CEO of CEOs for Cities for seven years.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Lateefah Simon Master Talk

November 01, 2020 Master Talk

Lateefah Simon is a 20-year veteran organizer for racial justice in Oakland and the Bay Area. She has been the President of the Akonadi Foundation since 2016. That same year—driven by the death of Oscar Grant—she ran and was elected to the Bay Area Rapid Transit Board of Directors—of which she now serves as President.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Adjustments to Clean and Safe Programs Since COVID-19

October 26, 2020 Presentation

The pandemic hit downtowns extremely hard in mid-March of this year. With shelter-in-place orders, businesses closures and as much as a 90% decrease in pedestrian traffic, downtowns had to adjust their programs.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Coordination and Communication Lessons Learned from Civil Unrest

October 26, 2020 Presentation

Urban place management organizations around the would have faced many challenges during 2020. Many districts have seen significant protest activity as many around the world speak up against inequality and for social change. This session will discuss coordination and communication lessons learned from Minneapolis and Washington, DC. No one city has all the answers in how best to prepare and respond, so this session will also feature time to learn from each other.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Public Safety Alternatives

October 26, 2020 Presentation

Public safety reforms can be a polarizing conversation, but it is not one we should avoid. Rather, we should face the challenge, embrace the conversation and look at alternatives to providing safety. When we do so, we will find a plethora of programs that address the problems our urban districts face. Please join us as we explore three unique programs addressing sobriety and diversion, mental health and reducing violence by using disease control and behavior methods.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

19th Street Rain Gardens

September 28, 2020 Award

The Golden Triangle BID installed 11 bioretention cells and 10 expanded tree boxes on the sidewalks of one of the neighborhood’s key streets. This project is the result of years of planning, partnerships, advocacy, & fundraising. At over $1 million in construction costs and 2 full blocks of new green infrastructure, this is the largest capital improvement managed by the BID thus far.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

311 to Salesforce Integration Project

September 28, 2020 Award

The DowntownDC BID worked with its contractor, Cube84, to integrate the BID’s instance of Salesforce-based database to the District of Columbia’s 311, non-emergency hotline. The BID works to monitor elements of public space such as sidewalks, streetlights, and street signs to help ensure they stay in a state of good repair. The BID reports defects in public space to 311 (referred to as cases) and works directly with the city agencies to ensure repairs are made in a timely manner.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Data-driven/Predictive Urban Management and Public Safety for a Safer City

September 28, 2020 Award

This project focuses on how the power of technology can be harnessed to streamline and empower urban management practices for greater accuracy and better outcomes. Working in partnership with global security service provider Securitas SA, the VRCID invested in advanced technology to extend its surveillance. It is one of a handful of improvement districts in South Africa to build and manage its own centralised control centre through which all reporting is processed into a response database.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Downtown Activation and Public Art Initiative (DAPA)

September 28, 2020 Award

The Downtown Activation and Public Art Initiative (DAPA) was created in 2012 to enliven Downtown Pittsburgh through a diverse and engaging use of public art, creative placemaking, and entrepreneurship. The initial goals of DAPA were to: Create thoughtful and innovative programming; Engage a diverse group of stakeholders; Develop event funding strategies; Include opportunities for local businesses to engage.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Downtown Day Services Center

September 28, 2020 Award

The Downtown Day Services Center offers services to individuals experiencing homelessness. The Center, operated by DowntownDC, utilizes a housing-first model and is supported by District of Columbia Department of Human Services and services from Pathways to Housing DC and HIPS. The Center offers on-site support for individuals experiencing homelessness by providing a multitude of services within a single point of access.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!