Knowledge Center

Public Space Management and Operations

Operations of a place requires the daily management of the physical space, whether publicly or privately owned, that encompasses cleaning, beautification, wayfinding, infrastructure maintenance, outreach, green space, and parking. Place managers address both the actual and perceived safety and security issues of a place by providing services, outreach and facilities. Place managers foster relationships with local and regional providers to share resources and information with the goal of cultivating safe and vibrant communities. Clean and safe teams have evolved within some districts to include engagement and intervention for those in need within our urban places.

Advancing Places: Contracting & Procurement for District Organizations

June 30, 2021 Webinar

This webinar will focus on the various details involved when writing a request for proposal (RFP), focusing on what questions district leaders should being asking when considering entering a contract with a third party and when to consider initiating a formal procurement process. Hear from panelists about how to set up standard operation procedures (SOPs) for contracting and procurement along with sample timelines and RFPs.

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Advancing Places: Resilience in Managing Places

June 30, 2021 Webinar

Managing all aspects of leading a business district can be challenging at times. View this webinar to learn from three case studies that address the need for managing public spaces for demonstrations while also working to support street front and small businesses during a pandemic.

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Advancing Places: Public Space

June 30, 2021 Webinar

This practical and tactical session will address the opportunities and challenges downtowns and commercial districts have in repositioning our public spaces in the post-COVID-19 world. The panelists will address flexible design strategies, safe and healthy operations and working with businesses, public agencies and partners to creatively address new uses and demands for our sidewalks, streets and open spaces.

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Advancing Places: Parklets

June 29, 2021 Webinar

As public space becomes increasingly more valuable, the community interest and benefits of parklets have steadily increased throughout 2020. Generally defined as people-friendly spaces which introduce street furnishings (in street) curbside, parklets are providing respite and generating revenues in their communities. Panelists will discuss the process to put together and maintain parklets of all kinds in their district.

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Advancing Places: Graffiti and Murals

June 29, 2021 Webinar

Unwelcome graffiti can significantly affect the perceptions of cleanliness and safety in a district. Questions surrounding who is physically responsible and economically liable for removal can cause confusion among urban place leaders, business owners and local government officials. This session will explore how three graffiti removal programs were established and maintained to positively impact their district.

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Advancing Places: Emergency Preparedness

June 29, 2021 Webinar

Urban place management organizations are increasingly at the forefront of emergency preparedness. Today, UPMOs are working closer than ever with members, security and building managers, police and fire departments and government emergency professionals to ensure a safe and secure district. Hear from expert panelists on their approach to planning, training and communication strategies that can be scaled for any size district.

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Advancing Places: Keeping Your District Clean in an Era of Physical Distancing

June 25, 2021 Webinar

This webinar presents different perspectives from three UPMO Operations Team leaders who are faced with different challenges each day. Gain helpful tips on sanitizing and disinfecting your district, restaurant, home and office. Come away from this session with tips that you can apply immediately.

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Project Spotlight: Caring for Your Community

January 12, 2021 Presentation

The Downtown Day Services Center offers services to individuals experiencing homelessness by utilizing a housing-first model and is operated by the DowntownDC BID. In South Africa, approximately 45 million people rely on the public health system most of whom are low-income earners who cannot afford to pay high prices for health care. Responding to this need, the Greater Tygerberg Partnership (GTP) collaborated with the Cipla Foundation to launch a new community-based healthcare.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Project Spotlight: Technology in Your Community

January 12, 2021 Presentation

Learn about data driven and predictive urban management and public safety. Working in partnership with global security service provider Securitas SA, the Voortrekker Road CID has built and managed its own centralized control center through which all reporting is processed into a powerful response database. In Downtown DC the BID worked with Cube 84 to integrate the BID’s Salesforce-based database with 311, the District of Columbia’s non-emergency hotline.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!

Operations 2020: Never Would I Ever Thought I’d Be Doing “_____”!

December 14, 2020 Presentation

This year has been unlike any other and essential workers in the operations realm had to adapt quickly to unprecedented challenges, often directly on the front lines. If you’re doing things you never thought you’d be doing, then we want to hear about it! Join your fellow Operations colleagues in an open-forum discussion where you will have an opportunity to share your wildest experiences and hear how your colleagues have adapted as well.

We’d love for you to see this member-only resource to help make a difference in your district. Make sure you are logged in or join IDA to learn more about how members get sh*t done!